Refund Policy

Once our Paddle integration is live, all payments will be processed by Paddle.com Market Limited (“Paddle”), who acts as the Merchant of Record for all purchases. Paddle handles billing, invoicing, and refund transactions on our behalf.

• Before work begins: full refund available if a cancellation request is made before any design work has started.
• Work in progress: a partial refund may be issued based on work completed, at our discretion, minus any non-recoverable costs already incurred.
• Completed and delivered work: non-refundable once final deliverables have been approved and handed over, except where the work materially fails to meet the agreed brief.
• Revisions: included revision rounds (per your project scope) are not themselves eligible for refund requests — please use your revision allowance to request changes before requesting a refund.

Refund requests can be made by:

• Contacting us directly at hello@presslydesignstudio.com, or
• Contacting Paddle directly, as the transaction’s Merchant of Record, per Paddle’s Buyer Terms.

Approved refunds are processed by Paddle and typically reflect in your account within 5–10 business days, depending on your payment method and bank.

• Custom work that has been fully delivered and approved
• Delays caused by lack of client response or feedback
• Change of mind after final delivery

For questions about this policy, contact hello@presslydesignstudio.com.